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These terms set out the rules that apply when you open and use an fb99 account, including how transactions through Nagad, Rocket and other supported payment methods are handled. Access to and use of fb99 depends on your local law and eligible region — read these terms carefully before proceeding.
By creating an account with us, you accept these terms in full. They apply to every part of your relationship with fb99 — account registration, wallet activity, game access and any communication you have with our support team. Where you use Nagad or Rocket to fund your account, the transaction flows through the payment provider's own service terms alongside ours; both sets of rules apply at the same time. We may update these terms when our services or applicable requirements change. When that happens, we will post the revised version here and the updated terms take effect on the date shown. Continued use of your account after that date means you accept the revised terms. If you do not agree, you should stop using the account and contact our support team to request closure. Access to fb99 and eligibility to hold an account depend on your local law and the regions we serve at any given time — we do not make any representation that our services are lawful in every jurisdiction. It is your responsibility to check the rules that apply where you are before opening or continuing to use an account.
These terms govern your fb99 account and what happens within it. The table below shows clearly what is and is not covered so there is no ambiguity about where our rules apply and where a third party's rules take over.
Rules for opening, verifying and closing your fb99 account are fully within scope. This includes login credentials, identity checks we may request and account suspension or termination decisions we make under these terms.
Deposits and withdrawals made through Nagad, Rocket or other payment methods we support are covered by these terms at the account level. The payment provider's own service conditions also apply to the transfer itself — we do not override those.
Game lobbies, sports markets, published odds and promotional notices displayed on fb99 are covered by these terms. We may change, withdraw or limit access to any content area without prior notice if required by our operating conditions.
Any external site, payment network or game studio you interact with outside of the fb99 account environment operates under its own terms. We are not responsible for the content, availability or policies of third-party services linked from or integrated into our platform.
These terms are not only obligations — they also set out what you can do. You have the right to review your account transaction history at any time by opening the account statement section after logging in. If any personal detail we hold — such as your registered mobile number or email address — is incorrect, you can update it directly from account settings or ask our support team to correct it on your behalf. Where you believe a transaction has been processed incorrectly, you can raise a formal question through our support route and we will investigate. We aim to respond to account queries through the channels shown on the contact page; response times depend on query volume and are not fixed by these terms. If you decide you no longer wish to hold an account, you may request closure at any time by contacting support — we will process the request subject to any outstanding balance or pending transaction being resolved first.
Open your account statement after logging in to see a full history of deposits, withdrawals and game activity. Nagad and Rocket transactions appear with the same reference number shown in your mobile wallet.
Update your registered mobile number, email or other account details from the settings page. For changes that require identity verification, our support team will walk you through the steps shown in the account portal.
If a transaction or account action does not match what you expected, contact support using the route published on the contact page. Include your account reference and the transaction date so we can locate the record quickly.
You may ask us to close your account at any time. Reach out to support, confirm your identity and we will process the closure once any open balance or pending payment has cleared fully.
If you have a question about these terms, your account status or a specific transaction, the routes below are the ones we have published. Use the channel that suits your query type — live chat for account-level questions, email for formal requests or documentation needs.
Open the chat icon on any page of fb99 while logged in. This is the quickest route for account access questions and transaction queries. Have your account reference ready before you start.
Send account or policy questions to the email address shown on our contact page. Email is suitable for formal requests such as account closure, identity correction or a written record of a terms query.
The help section at fb99 contains published answers to common account, payment and policy questions. Check there first — if your question is not covered, use live chat or email to escalate it.
We handle account data according to our published privacy policy, which sits alongside these terms. Cookies active on fb99 are described in that policy — you can manage non-essential cookies through your browser settings at any time. Account security depends on both sides: we apply access controls at the platform level, and you are responsible for keeping your login credentials private. Do not share your password or one-time codes with anyone, including anyone claiming to be fb99 support — we will never ask for your password. Transaction records linked to Nagad, Rocket or other payment methods are retained for the period required by our operating conditions; you can request a copy through the support routes above.
Personal data collected at registration and during account use is described in our privacy policy. We do not sell account data to third parties. Nagad and Rocket transaction references are stored at account level for reconciliation purposes.
Cookies on fb99 support account sessions and site performance. Non-essential cookies can be turned off in your browser settings. Our privacy policy lists the categories of cookies active on the site.
We apply session controls and access monitoring at the platform level. You are responsible for your login credentials. If you suspect unauthorised access, contact live chat immediately and we will review your account activity.
To request a correction to personal data we hold, or to ask a question about how these terms apply to your account, use the email route on our contact page. We respond to formal requests as described in our privacy policy.
These answers cover questions we hear most often about how the fb99 terms work in practice, what your rights are and what to do when something is unclear.
Yes. Any deposit or withdrawal you make through Nagad or Rocket is covered by these terms at the account level. The payment provider's own conditions also apply to the transfer side of the transaction. Both sets of rules run at the same time.
We post the revised version on this page with the effective date shown at the top. Continuing to use your account after that date means you accept the updated terms. If you do not agree with any change, contact support to discuss your options or request account closure.
Access to fb99 depends on your local law and the regions we serve. We do not confirm that the service is lawful in every location. Check the rules that apply where you are before opening or using an account. Eligibility is your responsibility to verify.
Log in and open account settings to update most details directly. For changes that require identity verification — such as a registered mobile number tied to a Nagad or Rocket wallet — contact support via live chat or email and follow the steps they provide.
Open your account statement to check the transaction record first. If it still looks wrong, raise a query through live chat or email with your account reference and the transaction date. We will investigate and respond through the same channel you used.
Contact support through live chat or email and confirm your identity. We will process the closure request once any open balance or pending payment has been resolved. You can ask for a transaction record before closure if you need it for your own records.