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fb99 collects only the information needed to run your account, process transactions through Nagad, Rocket and bKash, and keep your activity records accurate. This policy tells you exactly what we collect, how we use it, and what choices you have — availability of our services depends on your local law and eligible regions.
When you create an account on fb99, we collect the details you provide during registration — your name, contact information and the payment method identifiers linked to your wallet, whether that is Nagad, Rocket or bKash. We use this information to verify your identity, process deposits and withdrawals, and maintain a transaction record you can review from your account page at any time. We also collect usage data: pages visited, session timing, device type and browser signals. This helps us keep the platform working correctly across mobile and desktop connections. We do not sell this data to third parties. Cookies and similar storage tokens allow the site to remember your session, language preference and account state between visits. You can clear these from your browser settings, though doing so will require you to log in again. Retention periods for personal data depend on regulatory requirements applicable to your region — we hold records for as long as your account is active and for a defined period after closure, in line with applicable rules. If you have questions about specific retention timelines, you can reach our support team through the contact routes published on the site.
This policy covers data collected directly through fb99 — your account registration fields, in-session activity and the payment details you enter when using supported methods. It does not extend to third-party services you access through links on the site, or to the privacy practices of payment processors like Nagad or Rocket, which operate under their own terms. Understanding the boundary helps you know which questions to bring to us and which to direct elsewhere.
Data you enter to create or log into your fb99 account — name, contact details, password hash — falls inside this policy. We control how it is stored and who on our team can access it for verification or support.
Payment identifiers linked to Nagad, Rocket or bKash are captured at the account level. We hold a record of amounts and timestamps. However, the payment processor's own data handling falls outside our policy and is governed by their terms.
Browsing activity on fb99 pages — which sections you visit, how long you spend in the sports lobby or casino area — is covered by this policy and used only for platform performance and account personalisation.
Links to external sites, payment gateways or partner services operate under their own privacy terms. Once you leave fb99, this policy no longer applies, and we are not responsible for how third parties handle your data.
You have real, exercisable choices over the data we hold. From your signed-in account page, you can review the personal details on file and request corrections if anything is inaccurate — for example, a contact number or the payment method identifier linked to your Nagad or Rocket wallet. You can also ask us to delete your account and associated data, subject to any retention requirements that apply in your region. If you want a record of what we hold about you, contact our support team through the published routes on the site and state your request clearly. We will confirm receipt and respond within the timeframe required by applicable rules. For changes to core identity fields, we may ask you to verify your account first — follow the instructions shown in the verification step on your account settings screen. Your request rights depend on the laws applicable to your location and eligible region.
Open your account page to see the personal details, payment identifiers and transaction history we hold. If a detail looks wrong, use the edit fields shown there or contact support with the specific correction.
Contact details and linked payment methods — including your Nagad or Rocket identifier — can be updated from account settings. Identity fields may require a short verification step as shown on screen.
Send your question through the support route published on the site. State your account reference and describe the data concern clearly. We will confirm receipt and follow the process required by applicable regional rules.
You can request that we close your account and remove personal data. Some records may be retained for the period required under applicable rules. Support will walk you through the steps and confirm what is retained and why.
Privacy questions deserve a direct answer, not a generic reply. Use the routes below — all published on the fb99 site — to raise a data request, report a concern or ask for clarification on what we hold. Access to these channels depends on your account status and eligible region.
Open the chat icon from any page on fb99 while logged in. State your account reference and describe your data question clearly. This is the fastest route for straightforward corrections or access requests.
Send your privacy request to the support email address published on the Contact page. Include your registered contact detail and a clear description of your request so our team can locate your record quickly.
The Help Centre on the fb99 site includes published guidance on account data, cookie settings and how to submit a formal data request. Check there first for step-by-step instructions before raising a support ticket.
We apply access controls so that only the account functions that need your data can read it. Payment identifiers for Nagad, Rocket and bKash are stored at the account level, not at the game or session level, so they are never exposed during a sports bet or a casino session. Cookie settings can be adjusted from your browser at any time, and session tokens expire when you log out.
Personal data is accessible only to account functions that require it — identity verification, transaction processing and support. Game sessions and sports market pages do not read or expose your stored payment identifiers.
We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block cookies through your browser settings. Clearing them will end your current session and require a fresh login.
We retain your account data for as long as your account is open and for the period required by applicable rules after closure. You can ask our support team for clarification on retention periods relevant to your region.
When this policy changes in a way that affects your rights or how we use your data, we will post a notice on the fb99 site and update the revision date at the top of this page. Continued account use after the update date constitutes acceptance.
The answers below cover the questions our support team hears most often about data, cookies and your rights on fb99. If your question is not here, reach out through the live chat or email route published on the site.
We collect the details you enter during registration — name, contact information and the payment wallet identifiers you link, such as Nagad or Rocket. We also collect session and device signals to keep the platform working correctly. We do not collect more than what account operation requires.
Log in and open your account page. Your personal details, linked payment methods and transaction history are shown there. For a full data export or a formal access request, contact support through the live chat or email route published on the site.
Yes. Contact details and payment identifiers — including your Nagad or Rocket wallet reference — can be updated from account settings. Core identity fields may require a short verification step as shown on your account screen before the change is saved.
We do not sell your personal data. We may share limited information with payment processors like Nagad and Rocket to complete a transaction, and with service providers who operate parts of the platform under our instruction. Their own privacy terms govern what they do with that data.
We use session cookies to keep you logged in and preference cookies to remember your settings between visits. You can clear or block cookies in your browser settings. Blocking them means you will need to log in again each visit, and some account features may behave differently.
Raise a closure request through the live chat or support email published on the site. State your account reference and your request clearly. Some records may be kept for the period required by applicable rules — support will confirm what is retained and for how long when they process your request.