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fb99 operates under a set of published terms that govern how your account works, what content you can access, and how your data is handled. Availability of services depends on your local law and the eligible region you access from.
The terms published on fb99 set out the rules for account creation, use of sports markets, casino categories and wallet transactions — including those made through Nagad and Rocket. These terms exist to be clear about what we offer, what we do not, and where responsibility sits. Access to our platform depends on whether doing so is lawful in your location. We do not make representations about legality in specific jurisdictions; that assessment is yours to make in line with the laws of Bangladesh or whatever region you access from. Where local law prohibits access to online sports betting or casino services, those restrictions apply. Our terms cover account registration, funds held in your account wallet, game and market availability, and the handling of personal data. If any part of a transaction or account action conflicts with a published term, the published term governs. We update our policy when the platform changes materially — when that happens, a notice appears in your account area. Nagad and Rocket are named as available deposit routes at the account level, not as endorsements of any specific offer.
Not everything on fb99 is governed by the same rule set. Understanding what this policy covers — and what it does not — helps you know where to go when a question arises. The four areas below draw that boundary clearly so you can navigate your account with confidence.
Login, account creation, session management and identity verification steps are covered. Your account settings page shows the current state of your profile and the fields available to edit.
Deposits and withdrawals processed through your account wallet — including Nagad and Rocket routes — fall within this policy. Transaction records are visible in your account history section.
Sports markets, casino game lobbies and promotional notices hosted on fb99 are subject to our content terms. Availability of specific markets or game categories may vary by region or by provider schedule.
External payment processors, game studios and data networks operate under their own terms. fb99 is not responsible for the policies of those third parties, and their terms sit outside the scope of this document.
Several practical steps are available to you under the terms fb99 publishes. You can review any transaction record directly from the account history page — each entry shows the amount, route used (such as Nagad or Rocket), and the time it was processed. If your personal details need correcting, the account settings section contains editable fields for name, contact information and linked wallet details; update them there and save the change. If you believe a record is inaccurate or that a policy has been applied incorrectly, you can raise that formally through our support route — the contact options are in the section below. Account closure requests are handled the same way: open a support ticket, state your request clearly, and our team will follow the process set out in the published terms. We aim to acknowledge policy-related queries through the support channel within the window shown in the account help area.
Your full transaction history is available inside the account area. Each entry includes the payment route, the date and the status of the transaction.
Account settings lets you update your name, contact information and linked wallet routes. Save changes and they take effect on your next session.
If something in our terms is unclear or you believe an error has occurred, open a support ticket. Include your account reference and a clear description of the issue.
To close your account, contact support with your request in writing. The process follows the steps set out in the published account terms.
If you have a question about how our terms apply to your account, the routes below are the ones we actively monitor. Use the channel that suits how you access the platform — from mobile or desktop — and keep your account reference handy.
The live chat widget is accessible from any page on fb99. It is the fastest route for account-level policy questions, including wallet terms and access queries.
Send a written policy query to our support email address listed in the contact section of the site. Include your account ID and a clear description of the issue you are raising.
Our published help centre contains articles about account terms, wallet policy and access rules. Start there to find answers to common questions before opening a ticket.
We take the handling of account data seriously. The sections below describe the four areas that matter most to you: what data we hold, how cookies work on the site, how we secure your account, and how long we keep records.
We hold the information you provide at registration and any data generated through your account activity. This includes wallet transaction records, session logs and communication history with our support team. You can request a summary through the support channel.
fb99 uses cookies to maintain session state, remember your preferences and understand how the platform is used. A cookie notice appears on your first visit. You can manage cookie preferences through your browser settings at any time.
Your account is protected by password authentication. We recommend using a strong, unique password and not sharing your login with anyone. If you suspect unauthorised access, contact support immediately using the live chat or email route.
We retain account records for the period required by our published terms. If you request account closure, residual data may be held for a further period in line with applicable rules. The support team can explain what applies to your specific account.
The questions below reflect what people most often ask about fb99's terms, data handling and account rights. If your question is not here, open a ticket through the support routes listed above.
Access to fb99 depends on whether doing so is lawful under your local law and in your eligible region. We do not make a determination on behalf of any individual user. It is your responsibility to check that access is permitted where you are located.
We hold registration details, transaction records, session logs and any correspondence with our support team. You can request a summary of the data held on your account by contacting support through live chat or the published email address.
Open the account settings section while logged in. Editable fields for name, contact details and linked wallet routes are shown there. Make the changes, then save. If a field is locked and needs updating, raise a ticket through support with the correction you need.
Yes. Wallet transactions processed through Nagad and Rocket at the account level are subject to fb99's published account and transaction terms. Records for each transaction appear in your account history. Third-party processing terms for those payment networks apply separately.
Submit a closure request through the support channel — live chat or email. Once processed, your account is deactivated. Some residual data may be retained for a further period as required by our published terms. Support can clarify the retention period that applies to your account.
Raise a formal query through our support team. Include your account reference, the specific action or decision in question, and what you believe should have happened. Our team will review the case against the published terms and respond through the same channel.